Shipping Policy

How long till I get my product?

We process all orders within 24 hours of purchase, ensuring you get your products as soon as possible. You will receive your products usually within 12-25 business days of placing your order (via standard shipping)

Our main office is located in Adelaide, SA with some distribution outsourced around the country. Occasionally due to needing substitute stock, If you purchase multiple items, you may receive your products in separate packages and not necessarily on the same day because they may be shipped from different warehouses in different cities. All products are distributed within Australia.

What is CURATED's return policy?

Our policy lasts 30 days. If you receive your item and are not satisfied with it you are entitled to a refund.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are available if your product arrives not as described, if it is broken or if it never arrives.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

If any item is not in its original condition, is damaged or missing parts for reasons not due to our error, we cannot offer a refund.

Do you refund if my item has an issue?

Prior to you returning your item, we will require you to contact us via the contact page. You can visit this page through our website by clicking on the “Contact” link in the header.

If your order is eligible for refund, we will require you to return your item to our warehouses (find details when contacting us via contact page). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.

Late or missing refund? (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.

How long till I get my product?

We process all orders within 24 hours of purchase, ensuring you get your products as soon as possible. You will receive your products usually within 12-25 business days of placing your order.

Our warehouses are located across Australia, and our office is located in Adelaide, SA. If you purchase multiple items, you may receive your products in separate packages and not necessarily on the same day because they may be shipped from different warehouses in different cities.

What is M&L Home Decor's return policy?

Our policy lasts 30 days. If you receive your item and are not satisfied with it for the first 30 days, you are entitled to a refund, no questions asked.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are not applicable if you have received your order and have changed your mind or purchased by mistake.

Refunds are only available if your product arrives not as described, if it is broken or if it never arrives.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Do you refund if my item has an issue?

Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.

Late or missing refund? (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.

Return Shipping:

To return your product, you should mail the item(s) to our address given to you via getting in contact with us through our contact forms.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to the address given to you via getting in contact with us through our contact forms.